FAQs

• What services do you offer?

• We offer a wide range of services to support individuals with their daily needs and health care requirements. Our services include personal care assistance, companionship, medication management, skilled nursing care, therapy services (physical, occupational, and speech), respite care, and specialized care for individuals with chronic conditions or disabilities.

• What is the difference between home care and home health care?

• Home care focuses on providing non-medical assistance with activities of daily living, such as bathing, dressing, meal preparation, and companionship. Home health care involves skilled medical services provided by licensed healthcare professionals, including nursing care, therapy, wound care, and medication management.

• How do I know if I or my loved one qualifies for home care or home health care services?

• Eligibility for home care or home health care services may vary based on individual needs, medical conditions, insurance coverage, and other factors. We conduct a thorough assessment to determine eligibility and develop a personalized care plan tailored to meet your specific needs and goals.

• What are the costs associated with home care or home health care?

• The costs of home care or home health care services depend on various factors, including the type and frequency of services required, insurance coverage, and payment options. We offer transparent pricing and can provide a detailed breakdown of costs during the initial consultation.

• How do you match caregivers or healthcare professionals with clients?

• We carefully match caregivers or healthcare professionals with clients based on their skills, experience, personality, and preferences. Our goal is to ensure compatibility and provide continuity of care to promote a positive and trusting relationship between clients and caregivers.

• What training and qualifications do your caregivers or healthcare professionals have?

• Our caregivers and healthcare professionals undergo rigorous training and hold relevant certifications and licenses required for their roles. They receive ongoing education and supervision to maintain the highest standards of care and professionalism.

• How do you ensure the safety and well-being of clients in their homes?

• We have strict safety protocols and quality assurance measures in place to ensure the safety and well-being of our clients. This includes background checks for caregivers, regular supervision and evaluations, emergency response plans, and adherence to infection control guidelines.

• Can I request specific days or times for services?

• Yes, we offer flexible scheduling options to accommodate your preferences and needs. You can request specific days, times, and durations for services, and we will do our best to accommodate your schedule.

• What happens if I or my loved one needs additional assistance or has an emergency outside of scheduled hours?

• We provide 24/7 on-call support to address emergencies or urgent needs outside of regular business hours. You can reach our on-call team at any time for assistance or guidance, and we will respond promptly to ensure your safety and well-being.

• How do I get started with receiving home care or home health care services?

• To get started, simply contact us to schedule an initial consultation and assessment. During this meeting, we will discuss your needs, preferences, and goals, conduct a comprehensive assessment, and develop a customized care plan tailored to your unique requirements. We will guide you through the process and answer any questions you may have to ensure a smooth transition to receiving care.